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Refunds and Returns

We apologise for any trouble you have encountered with your order.

If your package contains items you did not order/request from us, please do not open or use these items... Get in touch with us and we will assist with whatever means we can. If any items you have bought from us have arrived faulty or damaged, we are happy to refund or replace them.

Please contact us at: sales@concordextra.com and we will contact you shortly.