Payment You can pay for your purchase online using MasterCard, Visa, Maestro and Electron cards. We do not accept American Express or Diners club.
Prices All of the prices displayed on our Website are inclusive of VAT but do not include delivery charges. We will always display accurate prices for our products but if we do make a mistake, we will charge you the correct price for the goods and not attempt to sell them to you at a higher or lower price.
Your Statutory Rights As a consumer, there are certain terms implied into your contract with us, which we cannot exclude, or limit (for example, under the Sale of Goods Act 1979 we have to supply goods to you which are fit for their purpose).
You can also be assured that under the Distance Selling Regulations you have the right to cancel your order for any item purchased on-line within 7 working days after the day of delivery. After informing us, please look after the goods whilst we arrange to collect them from you.
It is important for you to know that nothing in these terms affects your statutory rights. If you would like more information on your statutory rights, contact your local Trading Standards Office ( www.tradingstandards.gov.uk ) or Citizens Advice Bureau ( www.citizensadvice.org.uk ).
Age restriction You must be 18 years or above to order from our Website. Certain products in our range require the recipient to be over 18. If we are in doubt on delivery we will request some form of ID. If the person receiving the order is unable to produce appropriate ID, our couriers will be unable to leave the order.
When you register as a shopper with us, we’ll need to take some details from you. The information we gather will only be as much as we need to administer and fulfill your orders. We will only share your information with our payment authorisation partner and our delivery partners, to make sure that your shopping basket is processed and delivered to you as efficiently as possible.
You have the right to see any personal data held by us. All you need do is submit a written request to the address below:
Unit 2 Polo Grounds Industrail Estate
Telephone: 01495 745087
To cover administrative costs, the release of this information will be subject to a fee. If you believe any of your personal information is incorrect, please contact us and we will do our best to rectify the problem.
Passwords and Security If you choose to register with Concordextra.com you will be asked to create a password. It is your responsibility to look after your password, keeping it confidential at all times. You are responsible for all activities that take place using your User Name and Password. If you believe that your password is no longer confidential, please let us know straight away by contacting us.
We want you to enjoy your on-line shopping experience and we will take all reasonable steps to protect your personal information but unfortunately, this cannot be guaranteed. By using Concordextra.com shopping web site, you are accepting the inherent security risks found when providing information or purchasing on line.
Intellectual Property You do not have permission to reproduce, modify, copy or distribute any of our content for commercial purposes without written permission from us. No license is granted to use any trademark from The Concord Group.